79% of Your Customers Will Never Buy Again.
We Fix That.
We're an ecommerce email agency obsessed with one thing: getting the second purchase. Because once that happens, the rest takes care of itself.
We're an ecommerce email agency obsessed with one thing: getting the second purchase. Because once that happens, the rest takes care of itself.
The second purchase is the hardest.
After that, customers sell themselves.
This is what we focus on.
Book A CallSource: 162,112 customers across 15+ DTC brands, 720-day window. See the full analysis.
We've studied 162K customers across 15+ DTC brands to know exactly what drives the second purchase. No gut feelings. No "best practices." Decisions backed by real purchase behavior data.
No hiring. No training. No managing. One 30-min call per week—you approve, we execute. That's it.
Get the second purchase, and 39% come back a third time. Then 51%. Then 59%. A small improvement at the top of the retention funnel compounds into massive revenue growth.
Custom designs for every brand. No templates. No compromises.
We'll look at your flows, segments, and purchase data to find exactly where you're losing repeat buyers.
You get a clear plan—what we're building, in what order, and why it'll move the needle.
We handle copy, design, and dev. You approve. Everything goes live.
Revenue grows. You see the numbers every week. We keep improving.
"We decided to work with BS & Co because it was clear they understand our brand identity and mission at a core level. Within the first two months we saw revenue triple - a huge increase. I would recommend them as a hard working, attentive, reactive, and thoughtful extension of your team."
"Before working with BS&Co, our small team was struggling to be consistent across our email campaigns. They've elevated our brand's look and feel across this channel. We've been able to triple the amount of emails sent out per month with even cleaner branding. They've given me time back in my day to focus on other aspects of digital. They've become an extension of our own team."
"They've allowed me to be hands-off so I can focus my time elsewhere. The team is incredibly responsive and always delivers high-quality work that aligns perfectly with our brand."
We get your customers to buy a second time. That's the singular focus. We use email, SMS, and flows to turn one-time buyers into repeat customers—because that's where 49% of your revenue should be coming from. Strategy, writing, design, reporting—all handled so you can focus on growing the business.
~10 people. Big enough to never miss a deadline. Small enough that you're never just another account.
Most agencies measure open rates and click rates. We measure repeat purchase rate. We've built our approach around 162K customers of real purchase data across 15+ DTC brands. We know what drives the second purchase and we build your entire retention program around it.
From our own dataset—162,112 customers across 15+ DTC brands over a 720-day window. 78.8% made a single purchase and never came back. The data is on our blog if you want to dig in.
Yes, for the right fit. We've done Klaviyo migrations, flow builds, and sets of campaign deliverables. If it's retention-related, ask—we'll tell you straight if we can help.
Let's talk. No "strategy session." No sales deck. 30 minutes to see if we can actually help. If not, we'll tell you.
Book A Call